Frequently Asked Questions
We get questions every day. Our team of Customer Service Representatives led by Cathy and Tonianne, always try to make sure our answers are thorough, timely and correct. We don’t always have the answer you want to hear, but we do our level best to keep you informed. Here are a few of the most commonly asked questions, in general and by category.
General Questions
Do you Deliver?
Yes! Most of the time your product will arrive at your doorstep within 24-48 hours. We try to leave as much delivery as we can to the experts. The UPS drivers know the area way better than we do. Chances are they’re in your neighborhood now.
Will you bill my insurance?
Absolutely. Once you have provided us with your insurance information we can keep it on file and handle any subsequent claims even quicker than the first.
Do you sell directly to the public?
That’s a trick question. You have to think of us like you would a neighborhood pharmacy. Yes we sell directly and deliver directly to the end user, but a lot of the products we deliver require a physician’s order. We can help you with that part of the ordering process as well.
Do you rent medical equipment?
No. As of yet we do not have the facilities nor the manpower to deliver, maintain, and refurbish the usual rental items like Hospital beds and wheelchairs. Today, many items that were once traditionally rented are available for purchase since the prices have dropped due to greater supply. We can provide things like walkers, commodes and crutches.
Can you supply CPAP equipment?
No.
Do you provide Ostomy supplies?
Yes. We have stocked or have access to thousands of line items in the ostomy supply category. Ostomy supplies are a lot like automobiles. There are Toyotas and there are Mercedes. Your insurance plan might not always cover the products you prefer, but rest assured we will work with you and your insurer to get you the products that best suit your needs at a price you and your insurance plan can live with. Ostomy supplies, like many of the products we carry, are highly personal and a great deal of personal preference is involved in their selection. We have outstanding relationships with a number of manufacturers who can help us help you find a product that fits your lifestyle, and your budget.
